Frequently Asked Questions
Everything you need to know about shopping at Billig Jewelers.
What materials are used in your jewelry?
We use high-quality materials including 14k and 18k solid gold, sterling silver, and ethically sourced gemstones. Each product page provides specific details regarding the composition of the piece.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Please allow an additional 2-3 days for processing. You will receive a tracking number via email as soon as your order departs our facility.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that custom-engraved pieces and earrings are final sale due to hygiene and personalization reasons.
Do you offer a warranty on your pieces?
Yes, all Billig Jewelers items come with a one-year limited warranty that covers manufacturing defects. This does not cover accidental damage, loss, or normal wear and tear.
How can I find my ring size?
We provide a comprehensive sizing guide on our website. If you are between sizes, we generally recommend ordering the larger size for the most comfortable fit.
Are your diamonds ethically sourced?
Absolutely. We strictly adhere to the Kimberley Process to ensure that our diamonds are conflict-free and sourced from reputable suppliers who maintain high ethical standards.